Safety Connect

Safety Connect is a subscription-based telematics service that uses Global Positioning System (GPS) data and embedded cellular technology to provide safety and security features to subscribers. Safety Connect is supported by Lexus designated response center, which operates 24 hours per day, 7 days per week.

Safety Connect service is available by subscription on select, telematics hardware-equipped vehicles.

By using the Safety Connect service, you are agreeing to be bound by the Telematics Subscription Service Agreement and its Terms and Conditions, as in effect and amended from time to time, a current copy of which is available at All use of the Safety Connect service is subject to such then-applicable Terms and Conditions.

System components

1. SOS button.

1. SOS button.

2. Microphone.

3. LED light indicators.


Subscribers have the following Safety Connect services available: - Automatic Collision Notification* Helps drivers receive necessary response from emergency service providers.

*: U.S. Patent No. 7,508,298 B2 - Stolen Vehicle Location Helps drivers in the event of vehicle theft.

- Emergency Assistance Button (SOS) Connects drivers to response-center support.

- Enhanced Roadside Assistance Provides drivers various on-road assistance.


After you have signed the Telematics Subscription Service Agreement and are enrolled, you can begin receiving services.

A variety of subscription terms is available for purchase. Contact your Lexus dealer, call 1-800-25-LEXUS (1-800-255-3987) or push the SOS button in your vehicle for further subscription details.

Safety Connect Services Information

Phone calls using the vehicles Bluetooth technology will not be possible during
Safety Connect.

- Safety Connect is available beginning Fall 2009 on select Lexus models. Contact
with the Safety Connect response center is dependent upon the telematics device being in operative condition, cellular connection availability, and GPS satellite signal reception, which can limit the ability to reach the response center
or receive emergency service support. Enrollment and Telematics Subscription Service Agreement required. A variety of subscription terms is available; charges vary by subscription term selected.

- Safety Connect services will function in the United States, including Hawaii and
Alaska, and in Canada. The services will not function outside of the United States in countries other than Canada. For details about the service, contact your Lexus dealer.

- Safety Connect services are not subject to section 255 of the Telecommunications
Act and the device is not TTY compatible.


The Safety Connect response center will offer support in multiple languages. The
Safety Connect system will offer voice prompts in English and Spanish. Please indicate
your language of choice when enrolling.

When contacting the response center

You may be unable to contact the response center if the network is busy.

Safety Connect LED light Indicators

When the ENGINE START STOP switch is turned to IGNITION ON mode, the red indicator light comes on for 2 seconds then turns off.

Afterward, the green indicator light comes on, indicating that the service is active.

The following indicator light patterns indicate specific system usage conditions:
- Green indicator light on = Active service.

- Green indicator light flashing = Safety Connect call in process.

- Red indicator light (except at vehicle start-up) = System malfunction (contact your Lexus dealer).

- No indicator light (off) = Safety Connect service not active.

Safety Connect services

Automatic Collision Notification

In case of either airbag deployment or severe rear-end collision, the system is designed to automatically call the response center. The responding agent receives the vehicles location and attempts to speak with the vehicle occupants to assess the level of emergency. If the occupants are unable to communicate, the agent automatically treats the call as an emergency, contacts the nearest emergency services provider to describe the situation, and requests that assistance be sent to the location.

Stolen Vehicle Location

If your vehicle is stolen, Safety Connect can work with local authorities to assist them in locating and recovering the vehicle. After filing a police report, call the Safety Connect response center at 1-800-25- LEXUS (1-800-255-3987) and follow the prompts for Safety Connect to initiate this service.

In addition to assisting law enforcement with recovery of a stolen vehicle, Safety-Connect-equipped vehicle location data may, under certain circumstances, be shared with third parties to locate your vehicle.

Further information is available at

Emergency Assistance Button (SOS)

In the event of an emergency on the road, push the SOS button to reach the Safety Connect response center. The answering agent will determine your vehicles location, assess the emergency, and dispatch the necessary assistance required.

If you accidentally press the SOS button, tell the response-center agent that you are not experiencing an emergency.

Enhanced Roadside Assistance

Enhanced Roadside Assistance adds GPS data to the already included warranty-based Lexus roadside service.

Subscribers can press the SOS button to reach a Safety Connect response-center agent, who can help with a wide range of needs, such as: towing, flat tire, fuel delivery, etc. For a description of the Enhanced Roadside Assistance services and their limitations, please see the Safety Connect Terms and Conditions, which are available at

Safety information for Safety Connect

Important! Read this information before using Safety Connect.

Exposure to radio frequency signals

The Safety Connect system installed in your vehicle is a low-power radio transmitter and receiver. It receives and also sends out radio frequency (RF) signals.

In August 1996, the Federal Communications Commission (FCC) adopted RF exposure guidelines with safety levels for mobile wireless phones. Those guidelines are consistent with the safety standards previously set by the following U.S. and international standards bodies.

- ANSI (American National Standards Institute) C95.1 [1992].

- NCRP (National Council on Radiation Protection and Measurement) Report 86 [1986].

- ICNIRP (International Commission on Non-Ionizing Radiation Protection) [1996].

Those standards were based on comprehensive and periodic evaluations of the relevant scientific literature. Over 120 scientists, engineers, and physicians from universities, and government health agencies and industries reviewed the available body of research to develop the ANSI Standard (C95.1).

The design of Safety Connect complies with the FCC guidelines in addition to those standards.


Licensed by QUALCOMM Incorporated under one or more of the following United States Patents and/or their counterparts in other nations: 4,901,307 5,490,165 5,056,109 5,504,773 5,101,501 5,506,865 5,109,390 5,511,073 5,228,054 5,535,239 5,267,261 5,544,196 5,267,262 5,568,483 5,337,338 5,600,754 5,414,796 5,657,420 5,416,797 5,659,569 5,710,784 5,778,338.

Certification for Lexus Enform with Safety Connect


This device complies with Part 15 of the FCC Rules. Operation is subject to the following
two conditions: (1) This device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may
cause undesired operation.

Changes or modifications not expressly approved by the party responsible for compliance could void the user's authority to operate the equipment.

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